Shipping & Returns

Welcome to Milomoo! We strive to provide a seamless shopping experience. Please take a moment to review our shipping and return policies.

Shipping Policy

1. Domestic Shipping (U.S. Only)

• Processing Time: Orders are processed within 1-3 business days. You’ll receive a confirmation email with tracking details once your order ships.
• Shipping Rates:
  • Orders under $75: Shipping costs are calculated at checkout.
  • Orders $75 or more: Free Shipping (applies to U.S. domestic orders only).

2. International Shipping

We currently do not offer international shipping on the checkout. However, if you’d like your order shipped outside the U.S., please send us a direct message or email at hello@milomoobaby.com for a custom shipping quote.

3. Lost or Damaged Packages

• Milomoo is not responsible for packages once they have been delivered to the shipping address provided.
• If your order arrives damaged or items are missing, please contact us at hello@milomoobaby.com within 7 days of delivery so we can resolve the issue promptly.

Return Policy

1. Return Eligibility

• Items must be unused, in original packaging, and returned within 7 days of delivery.
• Sale items are non-refundable.

2. Return Process

• To initiate a return, please contact us at hello@milomoobaby.com with your order details.
• Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

3. Refunds

• Refunds will be issued to your original payment method within 5-7 business days of us receiving the return. Shipping fees are non-refundable.

4. Exchanges
We do not offer direct exchanges at this time. If you’d like a different size or product, please return the original item and place a new order.

For any questions or further assistance, please don’t hesitate to contact us at hello@milomoobaby.com.

Thank you for shopping with Milomoo!