Refund policy

We want you to love every piece from Milomoo Baby. If something isn’t quite right, we're here to help!

Return Window

We accept returns within 7 days of delivery. To be eligible, items must be:

  • In the same condition as when you received them
  • Unworn, unused, with all original tags attached
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

To start a return, please email us at support@milomoobaby.com within 7 days of receiving your item. Please DO NOT send your item back before your return request is approved.

Once your return request is approved, we’ll provide you with a prepaid shipping label. The cost of this label will be deducted from your refund.

To ensure a smooth process, please ship your return as soon as possible. Please note that our 7-day return window means you’ll need to ship the package within that timeframe to stay eligible for a refund. If a package is returned after the window, we can only issue store credit,

Return Shipping & Restocking Fee

Customers are responsible for return shipping costs. Once your return is approved, we will provide return instructions and a prepaid shipping label, if applicable. The cost of the return shipping label will be deducted from your refund.

A 5% restocking fee will also be deducted from the refund amount.

Once your return is approved and the return label is provided, please ship the package within 7 calendar days. Returns shipped after this period may no longer be eligible for a refund unless otherwise approved by Milomoo Baby.

Late Return Requests

Return requests submitted after the 7-day return window are not eligible for a standard refund or return. However, exceptions may be considered at Milomoo Baby's sole discretion. Any approved late return may be eligible for store credit only, rather than a refund to the original payment method.

Final Sale & Non-Returnable Items

The following items are final sale and non-returnable:

  • All international orders
  • All TIGHTS and SOCKS
  • All SALE items
  • Swimwear, swim gear, underwear, tights, socks, and toys
  • Feeding items
  • Customized or personalized products
  • Pre-order items

If you’re unsure whether an item is eligible for return, feel free to email us before placing your order.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us at support@milomoobaby.com within 7 days so we can make it right.

Exchanges

We do not offer direct exchanges. If you would like a different item, we recommend starting a return for your original item and placing a new order separately.

Refunds

Once we receive and inspect your returned item, we’ll notify you regarding the approval of your refund. If approved:

  • A refund (minus shipping costs) will be issued to your original payment method
  • Please allow up to 10 business days for your bank or credit card provider to process the refund

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at support@milomoobaby.com.